Learning Architect
That's been my throughline for 14+ years, from Apple retail floors to Airbnb's 5.5M+ hosts to building AI-enabled learning systems at Stripe now. I turn ambiguous goals into learning strategy that actually moves the business: one program alone drove $24M+ in booking value. Some of it built with AI collaborators. All of it reviewed and owned by me.
Career
I care about helping people become the best version of themselves. Facilitation showed me that happening in a room. Training made it repeatable. Instructional design built it in before the room even started. Leading a team changed the question from “did this land” to “will it hold up when I'm not there,” and that's what pulled me toward Learning Architect: building systems that put the right education at the right place at the right time.
The mark next to each role below shows where it sits on that path.
Combining learning experience design with product engineering skills to build the systems and platforms that meet Stripe employees at every stage — onboarding, feedback, leadership development.
Led scaled host education across Airbnb's three lines of business — Homes, Experiences, and Services — reaching 5,000+ listings through in-product content, webinars, and toolkits.
Led a distributed team of four education strategists. Scaled a pricing education program to 29% of the addressable host population, driving $24M+ in gross booking value.
Directed instructional design for Workday's Product and Technology org, leading a team of 4 designers and 4 program managers.
Designed blended learning for Meta's Global Market Solutions org — sales reps, account managers, and client partners across SMB, agency, and global advertisers.
Designed learning across six domains for Pandora's Revenue Operations team and led a blended onboarding build for 300+ client services hires.
Delivered technical, product, and customer experience training to frontline call center staff supporting global app review and developer support.
Built brand ambassador and hospitality training programs supporting retail and B2B channel expansion across the US.
Led field, train-the-trainer, and leadership training for retail staff and new store managers across multiple US locations.
Case Studies
Here's what some of that actually looked like in practice, from an AI-assisted prototyping tool to a pricing education program reaching millions of hosts. Each one covers the problem I was handed, what I did about it, and what shipped.
Product
An AI-assisted tool for reconstructing project context, from product strategy through visual direction.
Take-home assignment
A Slack-based AI assistant concept for feedback conversations, built on Stripe's SBIN framework as part of a job application, not internal production work.
Take-home assignment
A learning strategy brief and job aid for Mailchimp's Analytics AI, built for Intuit's seasonal support agents as part of a job application, not internal production work.
Learning Design
Launch education for a brand-new Airbnb business line, built around the product's own six-dimension rating system.
Learning Design
A learning series for Airbnb's Host Resource Center, mapped to the five real dimensions guests use to rate a stay.
Learning Design
Pricing education for Airbnb's Homes hosts. Reached 29% of the addressable host population and generated $24M+ in gross booking value.
Research
A 930+ respondent survey across 45+ job families, built into an FY23 learning and enablement roadmap.
Program Design
A blended onboarding program for 300+ client services hires across the US and Australia.
Talk
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